# Your inbox

Mail your team receives lands in an inbox you can read and answer, at `inbox.rasket.com`. It holds two kinds of mailbox: addresses the whole team shares, and an address of your own. New mail appears within a few seconds while the page is open — there is nothing to refresh.

## Getting started with Rasket Inbox

1. **Sign up at `inbox.rasket.com`.** Already have a Rasket account? Sign in with it. It is one account either way, and it works on both sites.
2. **Connect your domain.** Where we can write the records for you, we do. Where we cannot, we show you your own registrar's screens in your registrar's order, with a copy button on every value. There is nothing you have to press: the page checks every 30 seconds and turns green by itself.
3. **Create your first mailbox.** Choose the address, a display name and a signature. Mail arrives as soon as the domain is ready, and you can start writing before it is.

> The developer side of Rasket is one row away, under **Use Rasket for your app's email** in the account menu. It opens the dashboard for the same team, with the same login and your domain already set up — nothing is switched off, and there is nothing to sign up for twice.

## Channels and personal mailboxes

A **channel** is an address the team works together — `support@acme.example`, `sales@acme.example`. Everyone sees it, everyone can answer it, and the conversation stays in one place whoever picks it up.

A **personal mailbox** is yours — `sam@acme.example`. It is created and handed to you by an admin, on a domain your team has verified, and it works like any other mailbox you have used: your mail, your drafts, your read and unread.

> Both kinds live on your own verified domains. Personal mailboxes are assigned by an admin rather than claimed, so the addresses on your company's domain stay your company's. Ask an admin for one; you cannot make your own. Until a domain of yours is verified for receiving, channels can sit on your team's managed address; once one is, new mailboxes go on your domain — `support@acme.example`.

## Aliases

Give a mailbox more names. Mail to an alias lands in the mailbox it points at, and you can reply from the alias — so somebody who wrote to `help@acme.example` gets an answer from `help@acme.example`, filed with the rest of `support@`'s conversations. Up to 10 per mailbox, no extra seat.

An admin adds and removes them in Settings, under the address they belong to. An alias is a name and nothing else: it has no folders, no rules, no labels and no Sent of its own. Remove one and the name is free again straight away; close the mailbox and its aliases close with it.

## Who can read what

| Mailbox | Who opens it | Worth knowing |
| --- | --- | --- |
| A channel everyone shares | Every member of the team | An admin can narrow it to named members at any time. |
| A narrowed channel | The members named on it, and every admin | Admins are never left out of a channel — it is the team's address. |
| Your personal mailbox | You | Nobody else, admins included. There is no setting that changes this. |

An admin administers the list of addresses — creating a mailbox, assigning it, narrowing a channel, closing one — and reads every channel. An admin does **not** read anyone else's personal mailbox.

The same rule holds outside the Inbox. A message in a personal mailbox or a restricted channel is left out of `GET /emails/receiving`, the MCP tools and the `email.received` webhook, and asking for it by id is a 404: an API key, a connected app or a webhook endpoint belongs to the team, not to a person on the list.

## Switching mailboxes

Your mailboxes are in the account menu at the top right. Pick one and it becomes your Inbox: every folder, label and search shows that mailbox until you pick another.

The app remembers your last choice, on every device. `All mail` shows every mailbox you can open at once, and a link you share always names its mailbox. Press `g` then `m` to open the list.

## Appearance

The Inbox opens in light. Pick `System` or `Dark` from the account menu; the choice follows you between the Inbox and the dashboard, on every device you are signed in on.

## Seats and storage

| Mailbox | What it costs and brings |
| --- | --- |
| Mailboxes included | 1 on Free, 3 on Pro, 5 on Scale — shared or personal, either counts |
| Each one after those | $5 a month |
| Extra addresses on each | Ten, free — they land in the same mailbox |
| A card | Not needed to start. Add one to lift a personal mailbox's daily ceiling. |
| Storage each one adds | 5 GB, into the same pool the rest of your mail uses — 15 GB each, the included ones too, once you have more mailboxes than your plan includes |
| Sending a personal one allows | 100 messages a day, or 500 once your account has a payment method — and none of them count against your plan's emails |

Your plan includes a number of mailboxes and each one past that is $5 a month. A channel and a personal mailbox count the same — they cost us the same to carry, so the price does not change with who is allowed to read the address. Aliases are free — extra names on a mailbox you already have are never counted. A mailbox is added when it opens and dropped when it closes, so you pay for the mailboxes you actually have — see [pricing](https://www.rasket.com/pricing) for the plan it all sits on.

Each mailbox adds **5 GB** to your team's storage. Once you have more mailboxes than your plan includes — the point at which you start paying for one — every mailbox adds **15 GB**, the included ones too. It is one pool the whole team shares, so it does not matter which mailbox the mail is in.

> Answering a channel counts against your plan's emails the way any other message you send does. Mail you send from your **personal** address does not.

## Settings

Everything about your team is in one place: open the account menu and choose `Settings`. Six tabs — `Domains` for the names your addresses end in, `Mailboxes` for the addresses themselves and who may open each one, `Members` for the people on your team and what each may do, `Billing` for your seats, your card and your invoices, `Account` for your own password, two-factor and theme, and `Import` for bringing old mail in.

> What you can change depends on your role. An admin changes everything; a member can add a domain and reads the rest; a viewer reads. `Account` is yours whatever your role — your password and your two-factor were never the team's.

## Aliases

An alias is a second address that lands in a mailbox you already have: write to `samuel@acme.example` and it arrives in `sam@acme.example`'s mailbox. You can have up to ten on each mailbox, and they are free — an alias is not a mailbox and does not need one of its own.

You can answer from one as easily as receive at one. The alias sits in the From list beside the mailbox's own address, so a customer who wrote to `billing@` gets their answer from `billing@`.

## Import your old mail

Bring your old mail with you. Under `Settings` then `Import`, choose the mailbox it should go into and upload an mbox file of up to 2 GB. We read it in the background and thread it into conversations the same way new mail is threaded, so an exchange from years ago reads in order. Tell us the address the mail was sent to back then and the messages you wrote are shown as yours rather than as something that arrived.

From a Gmail export your folders come across too: what was in the inbox arrives in the inbox, spam in spam, and everything else in the archive. Your own labels are not brought across.

| Where your mail lives now | How to export it |
| --- | --- |
| Gmail | Go to takeout.google.com, choose only Mail, and export once. Google emails you a link to a .zip; unzip it and upload the .mbox file inside. |
| Apple Mail | Select a mailbox, then Mailbox > Export Mailbox. You get a folder ending in .mbox; the file called mbox inside it is the one to upload, renamed to end in .mbox. |
| Outlook and everything else | Outlook does not export mbox itself. Add the account to Thunderbird, install the ImportExportTools NG add-on, and export a folder as mbox. |

> Leave the page while it runs — the progress is there when you come back, and a mailbox that fills up stops the import where it was so you can add storage and resume. Imported mail counts against your storage like any other mail, and anything your old app had in its bin arrives in the bin here, which empties after 30 days.

## Folders

| Folder | What is in it |
| --- | --- |
| Inbox | Everything that arrived and has not been filed. New mail brings a conversation back here. |
| Starred | The conversations you starred, wherever they are. Yours, not the team's. |
| Sent | What you sent, kept as long as the conversation is — not as long as your plan's history. |
| Drafts | Saved as you type, per mailbox, so a closed tab costs you nothing. |
| Archive | Out of the way, still searchable, still here. |
| Spam | Filled by our checks on arrival — sender reputation, authentication, and what your team has reported — and by Report spam. Open a message to see why it is there. |
| Trash | A 30-day holding place. Delete forever and Empty trash skip it. |

> Trash is a holding place, not a shredder. A conversation you delete sits there for 30 days and can be put back; it still counts against your storage until it goes. Delete forever and Empty trash are the ones that do not come back.

## Spam

Every message is scored as it arrives. Failing the authentication checks counts against a sender, so does a reply address on a different domain than the one they wrote from, so does a stranger writing under one of your colleagues’ names. Having written to somebody before counts in their favour. Past a certain total the conversation opens in Spam instead of your Inbox.

Open one and it tells you why: a short list of what we noticed, and the score it came to. Nothing is thrown away and nothing is bounced — a message in Spam is a message you can read, and `Not spam` moves it back.

> A handful of messages are scored high enough that we stop showing their contents: the links and the files are hidden and the message is shown as plain text, until you mark it Not spam. That is reserved for the shape of a serious phishing attempt — a failed check, a sending server on a public block list, and a familiar name on an unfamiliar address, all at once.

Report spam and Not spam also teach your team’s own filter. We keep the words those messages used, per team, and weigh the next arrival against them; the counts fade week by week, so a verdict from six months ago does not outvote what you told us on Tuesday. What one team reports never affects another’s mail.

## Report a message

Report spam files a conversation away and teaches your own filter. `Report`, on the message itself, does something else: it sends the message to us with a reason, so we can look at who sent it and act on them. Use it when the message is not merely unwanted — somebody after a password, a file that would do damage, or abuse aimed at a person.

1. **Open the message and press `Report`.** The form opens under the message, so you can go on reading it — and check the headers — while you decide.
2. **Pick why.** Spam or a scam, phishing, malware or a dangerous attachment, harassment or threats, or something else.
3. **Add a note, if there is one to add.** Optional, and it goes to us with the message. Say anything we would not see for ourselves.
4. **Press `Send report`.** Nothing is sent until you do, and Cancel leaves the message exactly as it was.

The conversation moves to Spam as the report is filed, and everyone on your team sees it there. One message can be reported once. Anybody who can read the mailbox can report from it, including a viewer — telling us something arrived which should not have is not the same as changing your team’s mail.

> We read a reported message only to answer the report, and every time somebody here opens one is recorded with their reason. You can also write to `abuse@rasket.com`, though Report is faster: it sends us the message you are looking at, rather than a copy of it.

## Snooze

Snooze a conversation to hide it from your Inbox until later: later today, tomorrow, this weekend, next week, or a time you pick. It comes back unread at that time, or sooner if a new reply arrives. Snoozes are yours alone; a colleague's Inbox is unchanged.

- **Snoozed has its own list**, under the Inbox, in the order things come back. Unsnooze any of them to have it back straight away.
- **The conversation does not move.** If you archived it before you snoozed it, it comes back in the Archive — snoozing hides it from your Inbox, it does not file it somewhere.
- **Times are your computer's.** “Tomorrow at 8” means 8 in the morning where you are. Mail comes back within a few minutes of the time you chose.

## Stars

Star a conversation to find it again. Stars are yours alone: a colleague sees their own stars, not yours. The Starred view collects them from every folder, and `is:starred` finds them in search.

- **Nothing moves.** A starred conversation stays in the folder it was in; Starred is a list of them, not a place they go.
- **Press `s`** on a conversation, or on the ones you have selected, to star and unstar without reaching for the mouse. `g` then `s` opens the Starred list.
- **A rule can star for you.** Add `Star it` to a rule and everything it matches arrives starred, for everyone who can see that mailbox.

> Starred leaves out Spam and Trash. The star stays on the conversation, so putting it back brings it back to the list.

## Answering from a channel

Answering a channel thread, you choose who it comes from: the channel itself, or your own address. Either way the customer's next message comes back to the **channel**, because a reply sent from your address carries the channel as the address to answer. That is deliberate: a conversation the team owns should not quietly become one person's, and nobody should have to wait for you to come back from holiday.

- **The conversation does not move.** It stays in the mailbox it arrived at, whichever address you answered from.
- **Everything you send is a normal message.** The same checks, the same record, the same delivery events as anything you send through the API.

## Undo a send

After you press Send there is a short pause — ten seconds unless you change it in Preferences — during which Undo brings the message back as a draft. When the pause ends the message goes out and can't be recalled.

Choose five, ten, twenty or thirty seconds in Preferences, in the account menu. The choice is remembered by the browser you make it in. Nothing is counted against your sending limits until the pause ends, so a message you take back costs you nothing.

> If the message can't be sent when the pause ends — the day's limit is spent, say, or every recipient has unsubscribed — it goes back to Drafts with the reason on the row, so you can fix it and send it again.

## Schedule a message

Open the arrow next to Send and choose Schedule send. Pick tomorrow morning, tomorrow afternoon, Monday morning, or a date and time of your own. Times are shown in your own time zone. Scheduled messages wait in the Scheduled folder; open one and choose Cancel send to edit it. A message counts against your sending limits when it goes out, not when you schedule it.

> If a scheduled message cannot be sent — the conversation was deleted, the mailbox was closed, or the day's limit is spent — it stays in Scheduled with the reason on the row, rather than disappearing or being tried for ever.

## Mail to an address nobody registered

A message to an address on your domain that no mailbox claims goes to the mailbox you mark as the catch-all. Mark one from Settings and nothing unclaimed is lost, whatever name a customer writes to. Until you do, and if an admin switches unclaimed addresses off per team, that mail is recorded as not delivered rather than kept. See [Receiving](https://www.rasket.com/docs/receiving) for how mail gets to your domain in the first place.

## Labels

A label is a colour and a name you put on a conversation, and a conversation can carry as many as you like. Pressing one in the sidebar shows everything filed under it, wherever those conversations have got to — a label is a second way to read your mail rather than a place to move it to, so filing something leaves it exactly where it was.

There are two kinds, and which one you are making is the only choice you have to think about. **Team labels** belong to everyone: anybody can put one on a conversation in a shared mailbox, and an admin makes and changes them. A team label can be limited to one channel, if it only makes sense there. **Your own labels** are yours: you make them, you are the only person who sees them, and they go on the mail in your personal mailbox.

Select conversations in the list and press the tag button to file several at once, or use the same button while reading one. `Labels` in the sidebar is where you make, rename, recolour and delete them. Deleting a label takes it off every conversation and leaves the conversations alone.

## Rules

A rule sorts mail as it arrives: match the sender, the recipient, words in the subject or the message, or an attachment, then archive it, mark it as read, star it, label it, or send it to spam or trash. Rules run in order and the first match wins. Admins set a channel's rules; you set your own for a personal mailbox.

Open the account menu, then `Mailbox settings`, then `Manage rules`. Every condition you fill in has to hold — a rule with a sender *and* a word matches only messages with both. Leave a box empty and it is not part of the rule.

A new rule only sorts mail that arrives after you write it. To catch what is already there, pick `Run on existing mail` from the rule's menu: it works through the conversations in that mailbox, skipping spam and trash, and tells you how many matched. Earlier rules are not re-run.

## Search

Search reads subjects, the people on a conversation and the words in the message itself — not just the subject line, so a phrase you half remember is enough. Narrow it with `from:`, `to:`, `in:` for a folder, `mailbox:` for one mailbox and `label:` for one label, and `is:starred` for the ones you starred, and quote a phrase — or a label name with a space in it — to match it whole.

## Address suggestions

As you type an address, the Inbox suggests people this mailbox has written to or heard from. Suggestions come only from the mailbox's own mail, never from your audience or contact lists, and a personal mailbox's suggestions are visible only to its owner.

- **Arrow keys and Enter pick one**, or click it. Carry on typing to ignore the list, and press Escape to put it away.
- **Junk is left out.** Nobody whose message landed in Spam is offered, and neither is a blind copy you sent.

## Keyboard shortcuts

Press `?` anywhere outside a text box to see this list without leaving the app. If you would rather the keys did nothing, switch them off under `Preferences` in the account menu — that choice belongs to this browser, so it does not follow you to another machine. `Escape` and `⌘ or Ctrl + Enter` keep working either way: those two belong to whatever panel or message you have open rather than to the shortcuts.

A key that acts on mail acts on whatever you have selected, and on the conversation your keyboard is sitting on when you have selected nothing.

| Key | Does | Where |
| --- | --- | --- |
| J | Next conversation | Getting around |
| K | Previous conversation | Getting around |
| O or Enter | Open | Getting around |
| U | Back to the list | Getting around |
| G then I | Go to Inbox | Getting around |
| G then S | Go to Starred | Getting around |
| G then T | Go to Sent | Getting around |
| G then D | Go to Drafts | Getting around |
| G then A | Go to Archive | Getting around |
| G then M | Switch mailbox | Getting around |
| X | Select or deselect | Selecting |
| * then A | Select all | Selecting |
| * then N | Select none | Selecting |
| E | Archive, or put it back — it follows the folder | Acting on mail |
| # | Delete | Acting on mail |
| ! | Report spam | Acting on mail |
| Shift + I | Mark as read | Acting on mail |
| Shift + U | Mark as unread | Acting on mail |
| S | Star | Acting on mail |
| L | Label | Acting on mail |
| B | Snooze | Acting on mail |
| V | Move to | Acting on mail |
| C | Compose | Writing |
| R | Reply | Writing |
| A | Reply all | Writing |
| F | Forward | Writing |
| ⌘ or Ctrl + Enter | Send | Writing |
| Escape | Close what is open | Writing |
| / | Search mail | Anywhere |
| ? | Keyboard shortcuts | Anywhere |

## Vacation responder

Every mailbox can answer for itself while nobody is reading it. Switch to the mailbox, open the account menu, then `Mailbox settings`, turn `Vacation responder` on, and write a subject and a message. A first and last day are optional: leave the first empty to start now, leave the last empty to keep replying until you turn it off. Days are counted in UTC.

A channel's responder is a team admin's to set, because a channel speaks for everyone who reads it. Your own mailbox is yours, and nobody else can write an away message in your voice.

While it is on, each message that reaches that mailbox is answered once — and then the same person is left alone for four days, however many times they write. Nothing automatic ever gets a reply: not a mailing list, not another away message, not a bounce, and not a message our filters put in Spam. An address on your suppression list is skipped too, unless the only reason it is there is that they unsubscribed from a newsletter.

The reply comes from the same address your own reply would come from, lands in the conversation like any other message you sent, and counts the same: one email on your plan from a channel, and one against that personal mailbox's day. There is a banner across the top of your Inbox for as long as a responder is on, with `End now` on it — because the one thing a responder must never do is keep announcing a holiday you came back from.

## Install the app and get notified

Rasket Inbox installs like an app. In Chrome and Edge there is an `Install app` row in the account menu; in Safari and Firefox it is in the browser's own menu, usually called `Add to Home Screen` or `Install`. Installed, it opens in its own window with its own icon, and it still shows you something useful when the connection drops instead of a browser error page.

Turn on notifications in `Preferences` and there are two switches. The first tells this browser to raise a notification while the app is open and you are looking somewhere else. The second, underneath it, extends that to when the app is *closed* — you hear about new mail in the mailboxes you can see, on this device, and opening the notification opens the conversation.

> A notification says who wrote and what about, and nothing else — never the message. You register each device separately, because the permission belongs to the browser rather than to your account, and turning the switch off removes that device again. On an iPhone or iPad, install the app first: Safari only allows notifications from an installed one.

## Using Rasket for your app's email

Rasket has two sides and one account. `inbox.rasket.com` is the mail client you are reading about; the other side is a dashboard and an API for the mail your own software sends — order confirmations, password resets, receipts. Your team already has both. The account menu's `Use Rasket for your app's email` opens the second one, for the same team, with the same login.

There is nothing to sign up for and nothing to upgrade. You arrive on the Free plan with every section available, and a card at the top of the Emails page says what is left to do. Usually that is one thing: create an API key, which is what your code signs its requests with. If the domain you connected for your mailboxes is already verified for sending, the card says so and you can send in the next minute.

> Going back is the mail icon in that dashboard's top bar. Nothing you do on either side is hidden from the other: one team, one set of domains, one bill.

## When someone leaves

Closing a personal mailbox frees its address straight away, so it can be handed to whoever takes the work over, and takes it off your mailbox count — which stops a $5 seat if you had more mailboxes than your plan includes. The mail is a different question and gets a different answer: an admin is given a download of it, good for seven days, and the contents are kept for 30 days in case that download is needed again, then deleted.

> Mail is never handed on with the address. The next person to hold `sam@acme.example` starts with an empty mailbox, because the messages in it were written to Sam.